Refund Policy for Pintrio

This Refund Policy applies to purchases of Pintrio, a product operated by Gul One LLC, 30 N Gould St, Ste 21966, Sheridan, WY 82801, US.

Introduction

At Pintrio, we want you to be completely satisfied with our service. This Refund Policy explains the terms under which we offer refunds for subscriptions and purchases made on pintrio.com. By subscribing to or purchasing any paid plan on Pintrio, you agree to the terms outlined below.

All purchases on Pintrio are processed by Paddle.com Market Limited ("Paddle"), our authorized reseller and the Merchant of Record for all orders. Paddle handles payment processing, invoicing, and sales tax/VAT collection on our behalf, and this Refund Policy is designed to match Paddle's Buyer Terms.

14-Day Money-Back Guarantee

We offer a 14-day refund window on all new paid subscriptions, consistent with Paddle's Buyer Terms. If you are not satisfied with Pintrio for any reason, you may request a full refund within 14 days of your initial purchase date, no detailed justification required.

• Eligibility window: Refund requests must be submitted within 14 calendar days from the date your paid subscription was first charged.
• First-time purchases: The 14-day guarantee applies to your first purchase of a given plan. Renewals, upgrades, and subsequent billing cycles are handled under the "Renewals and Recurring Billing" section below.
• Full refund: Approved requests within the eligibility window are refunded in full to your original payment method.

How to Request a Refund

• Contact us: Email support@pintrio.com with the email address associated with your Pintrio account and the reason for your refund request. You may also request a refund directly through Paddle using the link in your purchase receipt.
• Processing time: We aim to review and respond to all refund requests within 3–5 business days of receipt.
• Refund method: Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

Renewals and Recurring Billing

• Auto-renewal: Paid subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand.
• Cancelling before renewal: You may cancel your subscription at any time from your account settings to prevent future charges. Cancellation stops future billing but does not automatically refund the current billing cycle.
• Refunds on renewals: Renewal charges are eligible for a refund only if requested within 14 days of the renewal charge date, and only where the service was not meaningfully used during that renewal period.

Non-Refundable Situations

Refunds will generally not be granted in the following circumstances:

• Refund requests submitted after the 14-day eligibility window has passed.
• Accounts suspended or terminated for violation of our Terms and Conditions.
• Add-ons, one-time credits, or custom services that have already been fully delivered or consumed.
• Situations involving suspected abuse of the refund policy, such as repeated purchase-and-refund cycles.

Free Plan

Pintrio offers a free plan that you can use for as long as you like, at no cost. You are never automatically charged while on the free plan. A charge only occurs when you manually choose to upgrade to a paid plan and complete checkout. Once you upgrade and are charged for the first time, the 14-day refund window described above applies from the date of that charge.

Billing Errors and Duplicate Charges

If you believe you were charged in error, charged twice for the same subscription period, or charged an incorrect amount, please contact us immediately. Verified billing errors are corrected and refunded in full, regardless of the 14-day window.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. Continued use of Pintrio after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please reach out to our support team through the contact details provided on our website. See also our Terms of Service and Privacy Policy for more information about your rights and our practices.